Returns Policy

CHANGE OF MIND RETURNS

1. Playtime Auto Parts will allow a return where you have changed your mind, provided that the item in question is:
- returned within 14 days of receiving order;
- as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.

2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.

3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Playtime Auto Parts, you will not be eligible for a return.

4. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.

5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
 

INCORRECT OR FAULTY GOODS

Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or incorrect product, please contact us to arrange a return delivery and a refund or exchange. The return must be received by Playtime Auto Parts within 30 days.
 

All products sold come with a complete manufacturer’s warranty unless otherwise stated. If you receive a faulty product, Playtime Auto Parts reserves the rights to void the warranty claim if the product is deemed to be misused, mishandled, or physically damaged by the buyer. All items returned must be returned in AS NEW condition and in its original packaging.

The buyer is responsible for all return shipping and handling costs unless stated otherwise. All items will be inspected and tested for defects, and if deemed faulty an exchange or refund will be offered.

All refunds apply to the cost of the item ONLY and all shipping costs incurred by the seller are not included in the refund (includes free postage items). Some items also will receive a restocking fee which will be deducted from your total refund.

No refunds will be offered to buyers whom have changed their mind or no longer have a use the item unless approved by Playtime Auto Parts. Items eligible for a refund must be returned prior to the allocated time frame as stated in the return policy.

Items can by picked up or dropped off to our Sunbury Warehouse located at 1 Bubeck Street, Sunbury Vic 3429